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FAQs

1. Our Jewelry

1.1 How should I care for my jewelry?

Store your jewelry pieces in individual pouches or boxes, or keep them separated in compartments. You can also use sealable plastic bags to store and protect your jewelry. When storing jewelry in a drawer or jewelry box, make sure to line the compartments with some form of soft material such as felt or velvet to avoid scratches.

Avoid contact with liquids, chemicals, and other corrosive materials. Make sure to remove jewelry before showering, swimming, exercising, or applying cosmetics. This will help prevent tarnishing and keep your jewelry looking shiny and new for years to come.

1.2 What is your warranty policy?

At MollyJewelryUS, we offer a one-year warranty on every piece of jewelry we sell:

* If the main stone falls off, please save it carefully and take it to your local jeweler for repair, we will cover the cost after you provide us with the invoice or receipt (no more than $100).

* If the center stone falls off and is missing, you will be required to pay 30% of your purchased price of the ring to get a new center stone from us, we do not provide the center stone for free. Please take the new stone to your local jeweler for repair, we will cover the cost after you provide us with the invoice or receipt (no more than $100).

* If the side stones fall off, we will send the free side stones to you for first-time damage or missing. Please set up the new stone(s) at your local jeweler, we will pay the cost after you provide us with the invoice or receipt (no more than $100).

* If the claws of your ring were loosened, you can tighten the prongs with your local jeweler. We will cover the cost after you provide us with the invoice or receipt (responsible for one time only & no more than $50).

Note: If you decide to send the ring back to us for repair, we will not be responsible for the round-trip shipping costs.

For warranty issues please contact us at: service@mollyjewelryus.com

2. About Payment

2.1 What are your payment methods?
  • We accept international and domestic credit cards and debit cards listed above as long as the card passes through our fraud screening system.
  • We accept PayPal payment
  • We accept Klarna payment (only available for customers in the United States for now & order value must be not over $1500).

NOTE: our system will automatically display the appropriate card type for your country on the checkout page.

3. Shipping & Delivery

3.1 How long will it take for me to get my order?

From an environmental aspect, all our pieces are made to order to avoid waste of raw materials, which also enables you to receive your pieces in their best condition.

Since our pieces are handmade with advanced craftsmanship, please allow us 14-18 working days for production and we will send them out as soon as they are finished.

3.2 What are your shipping fees?

General shipping: Free within the US, $40 for other regions.

General shipping time: 3-5 business days within the US, 7-10 business days for other regions.

Expedited shipping: $70 within the US, $100 for other regions.

Expedited shipping time: 3 business days within the US, 3-5 business days for other regions.

3.3 Will I pay for any customs duties and taxes?

Please understand that shipments from all of our warehouses are shipped without paying customs duties. Therefore, any and all customs or import duties will be charged once the package arrives in the destination country.

These charges, if any, must be paid by the customer. If customers refuse to accept a package due to import duties or taxes, they will be fully responsible for all return shipping, customs fees, and handling charges.

4. Returns & Exchanges

4.1 What is your return & exchange policy?

All exchanges and returns should be made within 30 days of the delivery date for all orders within the US and 50 days of the delivery date for overseas orders.

Please contact us at [service@mollyjewelryus.com] for an exchange or refund and we will assist you.

Please refer to our return and exchange policy to learn more.

5. Order Issues

5.1 How to track my order?

If you need to know your order status, please refer to https://mollyjewelryus.com/orders-tracking/

You can also contact us at service@mollyjewelryus.com for any order issues.