Overview
We wish you to be happy with your purchase, and we apologize if it is not. For whatever reason you are not satisfied, we would be happy to assist you with a return/refund.
Our refund and return policy lasts 30 days. If 30 days have passed since you received your item(s), we are unable to offer you a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Several types of items are not refundable:
- Items customized to your requirements
- Items with engraving
- Items damaged caused by your improper use
- Items losses caused by incomplete delivery addresses.
Cancellation Policy
We want your order to be made just the way you want it! Please check the confirmation email carefully after the order is placed – especially the metal material, ring size, engraving spelling, and shipping address. Please get in touch with us immediately if you find something wrong with your order details.
Generally, all items will be sent into production within 12 hours after we receive the payment. Therefore, cancellations after 12 hours of your purchase will incur a 30% material and processing fee.
Returns & Refunds
Notice: Please be aware that our items are made to order – which means we only produce after you place your order. If the item(s) has no quality problems, we will charge a 35% restocking fee for the refunds & returns.
Please follow these terms when refunding:
- Please contact us at [service@mollyjewelryus.com] to submit your refund request.
- We reserve the right and full discretion to disqualify you from returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order.
- Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of your use or wear and tear of a product.
- Customized items, such as ring sizes over 9US or under 3US / changing the main stone / changing side stones / changing the style of the band / engraving included are non-refundable.
- Items sent to you as Replacement/Exchange are not refundable.
- Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of the U.S.
- All decisions made by MollyJewelryUS are final.
Once your return is received and inspected, we will send you an email to notify you the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a refund will automatically be applied to your original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please get in touch with us at [service@mollyjewelryus.com].
Exchanges
If you would like to change items for personal reasons, please refer to the following rules:
- Our items are made to orders according to the customer’s choice of ring size, metal material, metal color, etc., so if customers want to exchange or return the product for non-quality issues, we are required to charge a restocking fee of 35% for the purchase price.
- An order can only be exchanged one time.
- If the value of the exchanged item(s) is higher than the original item(s), you will be required to pay the price difference.
- If the value of the exchanged item(s) is less than the original item(s), there will be no refund.
Shipping Returns
To return your product, please get in touch with us at [service@mollyjewelryus.com] to get our address.
You will be responsible for paying for your shipping costs when returning your item. Shipping costs are non-refundable. If your address is out of the United States the cost of the original shipping will be deducted from your refund.
NOTICE: Please use a trackable shipping service when you return the item(s), we do not process returns without a tracking number.
Need help?
Please contact us at [service@mollyjewelryus.com] for questions related to refunds and returns.