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FAQs

We know you might have a few questions before choosing something important & special. This page covers answers to the most commonly asked questions about our products, orders, and services.

Still curious about something? Just drop us a message at service@mollyjewelryus.com, we’re always happy to help!

FAQs

We know you might have a few questions before choosing something important & special. This page covers answers to the most commonly asked questions about our products, orders, and services.

Still curious about something? Just drop us a message at service@mollyjewelryus.com, we’re always happy to help 🙂

FAQs

Hi there! We know you might have a few questions before choosing something important & special. This page covers answers to the most commonly asked questions about our products, orders, and services.

Still curious about something? Just drop us a message at service@mollyjewelryus.com, we’re always happy to help!

  1. 1. Product Quality
  2. 2. Customization
  3. 3. Moissanite Q&A
  4. 4. Metal Material
  5. 5. Sustainability
  6. 6. Payment Related
  7. 7. Shipping & Delivery
  8. 8. Returns & Exchanges
  9. 9. Warranty

1. Product Quality

Every piece in MollyJewelryUS is handmade according to your selections. While handcrafted jewelry may not look as perfectly uniform as machine-made pieces, our artisans pay close attention to every detail to ensure each creation carries warmth, character, and the human touch. Never a mass-produced feel.

We offer a range of metal options, including sterling silver, gold-plated silver, solid gold (10K, 14K, 18K), platinum, and palladium. We’re always transparent about the materials we use. If you have any further questions or are interested in learning more about the metals, feel free to reach out!

We work with both natural and lab-grown gemstones, depending on the design and the customer’s preference. Every stone is carefully sourced from trusted suppliers who share our values of ethical and responsible practices. Whether it’s natural or lab-grown, each gem is hand-selected for its brilliance and unique characteristics.

No, each gemstone is securely set using professional jewelry techniques. However, over time, daily wear can cause the prongs to loosen slightly. We recommend having your piece inspected by a local jeweler every 6–12 months to ensure the stones remain secure and the setting stays in perfect condition.

Both our gemstones and gold can keep their beautiful shine for years with proper care. However, exposure to lotions, perfumes, or harsh chemicals may cause dullness. We recommend cleaning your jewelry gently with mild soap and warm water regularly, and storing it in a soft pouch when not in use.

Each piece undergoes multiple rigorous quality inspection procedures before leaving our workshop, including checking the stone setting, polishing finish, engraving accuracy, and overall craftsmanship. Only flawless pieces are permitted to ship out.

2. Customization

Anything! All of our engagement rings, wedding bands, bridal sets, promise rings, necklaces, and earrings can be customized to suit your preferences. From choosing different gemstones to adjusting the ring setting or style. Simply reach out to our team with your ideas, and we’ll guide you through the customization process.

Our customization services cover a wide range of possibilities and are completely flexible! You can personalize an existing design by changing the stone types/shapes/arrangements/settings, band design, or even adjusting small details such as band width and thickness. If you’re looking for something entirely unique, we also offer full custom design services. For more information, please refer to our customization guide.

Our Custom Fit Wedding Band service is designed for customers who already have an existing ring and would like a band that fits it perfectly. We’ll ask for a few reference photos and measurements of your existing ring to create a precise model, assess curve and structure of your engagement ring, then adjust the band’s arc for a seamless fit.

Of course! If your size isn’t shown in the ring size dropdown list, we can still make it for you. Just leave an order note at the checkout page with your exact size while placing the order, or contact our customer service team before placing your order, and we’ll confirm availability.

If your order has already entered production, modifications may be limited, but we’ll gladly pause the process and discuss the customization details with you. If the changes don’t involve structural adjustments, they can usually be handled easily. However, if the modification requires altering the design’s structure, the production time will be extended, and an additional fee may apply besides the price difference.

Yes! You can choose any font style to make your engraving more personal and meaningful. Simply share the font name with us in the order note section on the checkout page.

Not really. We can also include emojis to make your engraving extra special. If you have something more unique in mind, like a custom icon or meaningful pattern, feel free to share it with us. We’ll confirm what’s technically possible before production begins.

3. Moissanite Q&A

Moissanite is a lab-grown gemstone inspired by a rare mineral discovered in a meteor crater. It’s known for its exceptional brilliance, fire, and durability, making it a sustainable and affordable alternative to diamonds. For more interesting facts about moissanite, please refer to our moissanite lesson.

Not at all. Moissanite is a gemstone in its own right, with its own chemical composition, brilliance, and beauty. While moissanite is often compared to diamond because of their similar sparkle, it’s not an imitation.

Yes! Moissanite ranks 9.25 on the Mohs hardness scale, just below diamond (10). It’s highly resistant to scratching and suitable for everyday wear, including engagement rings and wedding bands.

No. Moissanite does not change color or become cloudy naturally. Any dullness usually comes from dirt, lotion, or soap residue.

Yes! Because it’s lab-grown, moissanite avoids the environmental and ethical concerns associated with traditional mining. It’s a conflict-free, eco-conscious, and affordable gemstone.

We use premium-grade moissanite that meets strict standards for color, clarity, and cut. Each stone is carefully hand-selected for its brilliance and near-colorless appearance. The moissanite grade we use is DEF color range and VVS clarity.

Moissanite isn’t a high-maintenance gemstone; it only needs a little care to stay brilliant. For everyday cleaning, simply use warm water, mild soap, and a soft toothbrush to remove any buildup. If your ring has accumulated more oils or dust over time, you can take it to a jeweler for a professional deep cleaning. For more detailed care tips and cleaning methods, please refer to our Moissanite Ring Care Guide.

Most traditional thermal diamond testers can mistake moissanite for diamond because both conduct heat well. However, the advanced testers that also detect electrical conductivity can tell the difference. For more information on this topic, please refer to our blog: Does Moissanite Pass a Diamond Tester?

4. Metal Material

We use a range of high-quality metals to suit different styles and preferences, including solid gold (10K, 14K, 18K), platinum, sterling silver, and gold-plated silver. Each material is available to choose from on the product page.

The main difference lies in gold purity.

  • 10K gold contains about 41.7% pure gold; the lower pure gold content makes it the most affordable solid gold option.

  • 14K gold contains 58.5% pure gold and offers an ideal balance of color, shine, and strength — it’s our most popular choice.

  • 18K gold is 75% pure gold, richer in color and luster. The reduced alloy content makes it more suitable for those with sensitive skin, but slightly softer and more prone to scratches.

Solid gold jewelry is made entirely from gold alloy and will retain its color and shine for a lifetime with proper care. Gold-plated jewelry, on the other hand, has a layer of real gold over sterling silver. It offers a similar look at a more accessible price but will naturally fade over time with wear.

Unfortunately, yes, some fading is natural with daily friction and contact with moisture or cosmetics. The speed depends on the wearer’s lifestyle and personal habits; some can last for years, while others may fade in areas subject to frequent friction after just a few months.

Sterling silver is beautiful and affordable, but it’s also softer than solid gold or platinum.
For designs with many gemstones or a large center stone, silver may offer less structural support, increasing the risk of loosening over time.
It’s best suited for simpler pieces or smaller gemstone settings. With proper care, keeping it dry and storing it properly, sterling silver can stay shiny for years.

Platinum is much denser and stronger than silver, making it ideal for fine jewelry that holds larger or multiple gemstones.
Unlike silver, it won’t tarnish or lose its natural white luster over time. While platinum is more expensive, it’s hypoallergenic, low-maintenance, and built to last for generations.

Each color of gold is created by blending pure gold with different metals:

  • Yellow Gold → Mixed with copper, silver, and zinc for a classic warm tone.

  • Rose Gold → Similar to yellow gold but contains more copper for a romantic pinkish hue.

  • White Gold → Alloyed with nickel and palladium for a bright, silvery look, then finished with a rhodium plating for added shine. *Nickel-free version is also available.

Yes, most of our metals, including 14K/18K gold and platinum, are naturally hypoallergenic. However, standard white gold contains nickel in its alloy, which may irritate sensitive skin. We offer a nickel-free white gold option for an additional $50, providing the same bright appearance with enhanced comfort for those with allergies.

We don’t recommend it.

  • Solid Gold & Platinum: They won’t rust or tarnish, but soap and heat can dull the shine over time.

  • Sterling Silver & Gold-Plated Silver: These metals react more easily to moisture — silver may tarnish, and plating can fade faster.

To keep your jewelry bright and beautiful, it’s best to take it off before showering or swimming.

5. Sustainability

Yes, our pieces are made with recycled precious metals. This helps reduce mining impact and allows us to craft jewelry that’s not only beautiful but also more sustainable.

Lab-grown gems offer the same optical beauty and durability as their natural counterparts, but with a significantly lower environmental footprint. They minimize land disruption and water usage, making them a more sustainable choice for modern jewelry lovers.

We take a mindful approach to every step of our jewelry-making process. Each piece is made to order, which helps reduce overproduction and material waste. Our artisans work in small studios equipped with modern, low-emission tools and machinery that produce no harmful waste or pollutants. We also prioritize working with recycled metals and lab-grown gemstones whenever possible to lower our environmental impact. We believe sustainability starts with intention and remains true to it.

Overpackaging is not what we stand for. Our standard packaging includes only what’s truly needed, a sustainable jewelry box and a protective bubble mailer to keep your piece safe during transit. We understand this might appear “minimal,” but joining us in simplifying packaging is a small yet meaningful step toward reducing waste. For gift packaging, we use FSC-certified paper to ensure that the unboxing experience remains both beautiful and responsible.

6. Payment Related

We accept a wide range of secure payment methods, including Visa, MasterCard, American Express, JCB, Discover, Diners Club, and Maestro cards. You can also check out easily with PayPal, Klarna, or Afterpay.

Yes! You can choose Klarna, Afterpay, or PayPal Pay Later at checkout to split your purchase into installments. We also offer an in-house Layaway Plan, a flexible payment option where you can pay over time, and your jewelry will be crafted and shipped once the full payment is completed. Please feel free to get in touch with our customer service team if you’d like to learn more about our Layaway Plan.

Absolutely. Our website uses SSL encryption and trusted third-party payment gateways to keep your information secure. We never store your credit card details, and all transactions are processed through verified, encrypted systems, ensuring you are shopping with complete peace of mind.

Our website displays prices in USD by default. You can find a currency converter in the footer if you’d like to view prices in your local currency. If you check out without changing the currency, your payment will be processed in USD. If you switch to another currency, your order will be charged in that selected currency at the current exchange rate.

7. Shipping & Delivery

We ship worldwide! No matter where you are, we’ll do our best to make sure your jewelry reaches you safely. Please note that shipping times and available courier options may vary depending on your location.

Shipping is free within the United States. For international orders, the shipping fee typically ranges from USD $40 — $100, depending on the destination. You can estimate the exact shipping cost directly in your cart before checkout.

Please note that some countries may charge customs duties or import taxes, which are the customer’s responsibility.

Each piece is made to order, so it takes time to craft before shipment. The production time will correspond to the option you selected on the product page. Once your order is ready, delivery typically takes 2–7 business days, depending on your location. You’ll receive an email with tracking information once your package is on its way.

Once your order has shipped, you’ll receive an email that includes your tracking number and a link to follow your shipment’s progress. You can also log into your account to view the latest shipping updates anytime.

If your package appears to be delayed, please first check the tracking link for any related notifications. In any case where your package is delayed or lost, you are welcome to contact us at service@mollyjewelryus.com. Our team will help investigate with the carrier and make sure the issue is resolved as quickly as possible.

8. Returns & Exchanges

We hope you are enjoying your purchase. If you are not fully satisfied for any reason, please feel free to request a refund/exchange within 30 days of delivery. For detailed information, please refer to our exchange & refund policy.

To start a return, please contact our customer service team at service@mollyjewelryus.com with your order number and reason for return. Once approved, you’ll receive detailed instructions.

While pieces with customized requirements are not eligible for refund as they’re made uniquely for you, if your custom piece arrives with a defect or an issue caused by us or the shipping process, we will absolutely stand by your side. Simply get in touch with our customer service team for help.

Return shipping costs are the customer’s responsibility, unless the return is due to a confirmed defect or mistake on our part. In those cases, we’ll provide a prepaid return label or reimburse the shipping costs to make sure everything is handled smoothly.

9. Warranty

Our warranty covers any manufacturing defects in materials or craftsmanship for 1 year from the date of delivery. For detailed information, please refer to our warranty policy.

Our warranty does not cover normal wear and tear, accidental damage, loss, or issues caused by improper care. For example, exposure to harsh chemicals, extreme pressure, or issues caused by resizing with a third party.

If you believe your piece qualifies for warranty service, please contact us with your order number, a short description of the issue, and clear photos of the item. Our team will review the case and provide the next steps, including a return label if applicable.

Yes! Even after the warranty period, we provide replating or other repair services, with a fee that depends on the difficulty. Feel free to contact us with a short description; we’ll be happy to share our insights and guide you through the process.

Unfortunately, we don’t offer a lifetime warranty.
 
As a small business, while we focus on offering high-quality handcrafted jewelry at accessible prices, we are unable to support long-term maintenance programs like some large luxury brands that charge premium prices. Additionally, our expertise lies in designing and creating new pieces instead of performing repair services.
 
That said, we’ll always do our best to help if any problems occur. Simply reach out to our customer service team if you need any assistance.
 
  1. 1. Product Quality
  2. 2. Customization
  3. 3. Moissanite Q&A
  4. 4. Metal Material
  5. 5. Sustainability
  6. 6. Payment Related
  7. 7. Shipping & Delivery
  8. 8. Returns & Exchanges
  9. 9. Warranty

1. Product Quality

Every piece in MollyJewelryUS is handmade according to your selections. While handcrafted jewelry may not look as perfectly uniform as machine-made pieces, our artisans pay close attention to every detail to ensure each creation carries warmth, character, and the human touch. Never a mass-produced feel.

We offer a range of metal options, including sterling silver, gold-plated silver, solid gold (10K, 14K, 18K), platinum, and palladium. We’re always transparent about the materials we use. If you have any further questions or are interested in learning more about the metals, feel free to reach out!

We work with both natural and lab-grown gemstones, depending on the design and the customer’s preference. Every stone is carefully sourced from trusted suppliers who share our values of ethical and responsible practices. Whether it’s natural or lab-grown, each gem is hand-selected for its brilliance and unique characteristics.

No, each gemstone is securely set using professional jewelry techniques. However, over time, daily wear can cause the prongs to loosen slightly. We recommend having your piece inspected by a local jeweler every 6–12 months to ensure the stones remain secure and the setting stays in perfect condition.

Both our gemstones and gold can keep their beautiful shine for years with proper care. However, exposure to lotions, perfumes, or harsh chemicals may cause dullness. We recommend cleaning your jewelry gently with mild soap and warm water regularly, and storing it in a soft pouch when not in use. However, for gold-plated pieces, some fading over time is a natural result of daily wear and friction. The rate of fading may vary depending on individual habits. To ensure you feel confident about your purchase, we offer a complimentary replating service or material upgrade with only the price difference for orders received within 6 months.

Each piece undergoes multiple rigorous quality inspection procedures before leaving our workshop, including checking the stone setting, polishing finish, engraving accuracy, and overall craftsmanship. Only flawless pieces are permitted to ship out.

2. Customization

Anything! All of our engagement rings, wedding bands, bridal sets, promise rings, necklaces, and earrings can be customized to suit your preferences. From choosing different gemstones to adjusting the ring setting or style. Simply reach out to our team with your ideas, and we’ll guide you through the customization process.

Our customization services cover a wide range of possibilities and are completely flexible! You can personalize an existing design by changing the stone types/shapes/arrangements/settings, band design, or even adjusting small details such as band width and thickness.

If you’re looking for something entirely unique, we also offer full custom design services. Simply share your inspiration, sketches, or reference photos with our team, and we’ll help bring your vision to life with a one-of-a-kind piece handcrafted just for you.

Our Custom Fit Wedding Band service is designed for customers who already have an existing ring and would like a band that fits it perfectly.

We’ll ask for a few reference photos and measurements of your existing ring to create a precise model. Using 3D design tools, we’ll match the curve and structure of your engagement ring, then adjust the band’s arc for a seamless fit.

Of course! If your size isn’t shown in the ring size dropdown list, we can still make it for you. Just leave an order note at the checkout page with your exact size while placing the order, or contact our customer service team before placing your order, and we’ll confirm availability.

If your order has already entered production, modifications may be limited, but we’ll gladly pause the process and discuss the customization details with you. If the changes don’t involve structural adjustments, they can usually be handled easily. However, if the modification requires altering the design’s structure, the production time will be extended, and an additional fee may apply besides the price difference.

Yes! You can choose any font style to make your engraving more personal and meaningful. Simply share the font name with us in the order note section on the checkout page.

Not really. We can also include emojis to make your engraving extra special. If you have something more unique in mind, like a custom icon or meaningful pattern, feel free to share it with us. We’ll confirm what’s technically possible before production begins.

3. Moissanite Q&A

Moissanite is a lab-grown gemstone inspired by a rare mineral discovered in a meteor crater. It’s known for its exceptional brilliance, fire, and durability, making it a sustainable and affordable alternative to diamonds. For more interesting facts about moissanite, please refer to our moissanite lesson.

Not at all. Moissanite is a gemstone in its own right, with its own chemical composition, brilliance, and beauty. While moissanite is often compared to diamond because of their similar sparkle, it’s not an imitation.

Yes! Moissanite ranks 9.25 on the Mohs hardness scale, just below diamond (10). It’s highly resistant to scratching and suitable for everyday wear, including engagement rings and wedding bands.

No. Moissanite does not change color or become cloudy naturally. Any dullness usually comes from dirt, lotion, or soap residue.

Yes! Because it’s lab-grown, moissanite avoids the environmental and ethical concerns associated with traditional mining. It’s a conflict-free, eco-conscious, and affordable gemstone.

We use premium-grade moissanite that meets strict standards for color, clarity, and cut. Each stone is carefully hand-selected for its brilliance and near-colorless appearance. The moissanite grade we use is DEF color range and VVS clarity.

Moissanite isn’t a high-maintenance gemstone; it only needs a little care to stay brilliant. For everyday cleaning, simply use warm water, mild soap, and a soft toothbrush to remove any buildup. If your ring has accumulated more oils or dust over time, you can take it to a jeweler for a professional deep cleaning. For more detailed care tips and cleaning methods, please refer to our Moissanite Ring Care Guide.

Most traditional thermal diamond testers can mistake moissanite for diamond because both conduct heat well. However, the advanced testers that also detect electrical conductivity can tell the difference. For more information on this topic, please refer to our blog: Does Moissanite Pass a Diamond Tester?

4. Metal Material

We use a range of high-quality metals to suit different styles and preferences, including solid gold (10K, 14K, 18K), platinum, sterling silver, and gold-plated silver. Each material is available to choose from on the product page.

The main difference lies in gold purity.

  • 10K gold contains about 41.7% pure gold; the lower pure gold content makes it the most affordable solid gold option.

  • 14K gold contains 58.5% pure gold and offers an ideal balance of color, shine, and strength — it’s our most popular choice.

  • 18K gold is 75% pure gold, richer in color and luster. The reduced alloy content makes it more suitable for those with sensitive skin, but slightly softer and more prone to scratches.

Solid gold jewelry is made entirely from gold alloy and will retain its color and shine for a lifetime with proper care. Gold-plated jewelry, on the other hand, has a layer of real gold over sterling silver. It offers a similar look at a more accessible price but will naturally fade over time with wear.

Yes, some fading is natural with daily friction and contact with moisture or cosmetics. The speed depends on your personal habits.

Sterling silver is beautiful and affordable, but it’s also softer than solid gold or platinum.
For designs with many gemstones or a large center stone, silver may offer less structural support, increasing the risk of loosening over time.
It’s best suited for simpler pieces or smaller gemstone settings. With proper care, keeping it dry and storing it properly, sterling silver can stay shiny for years.

Platinum is much denser and stronger than silver, making it ideal for fine jewelry that holds larger or multiple gemstones.
Unlike silver, it won’t tarnish or lose its natural white luster over time. While platinum is more expensive, it’s hypoallergenic, low-maintenance, and built to last for generations.

Each color of gold is created by blending pure gold with different metals:

  • Yellow Gold → Mixed with copper, silver, and zinc for a classic warm tone.

  • Rose Gold → Similar to yellow gold but contains more copper for a romantic pinkish hue.

  • White Gold → Alloyed with nickel and palladium for a bright, silvery look, then finished with a rhodium plating for added shine. *Nickel-free version is also available.

Yes, most of our metals, including 14K/18K gold and platinum, are naturally hypoallergenic. However, standard white gold contains nickel in its alloy, which may irritate sensitive skin. We offer a nickel-free white gold option for an additional $50, providing the same bright appearance with enhanced comfort for those with allergies.

We don’t recommend it. Water, soap, and heat can cause the silver to oxidize or the plating to fade faster. To keep your jewelry in its best condition, remove it before showering, swimming, or exercising, and store it in a dry, soft pouch afterward.

5. Sustainability

Yes, our pieces are made with recycled precious metals. This helps reduce mining impact and allows us to craft jewelry that’s not only beautiful but also more sustainable.

Lab-grown gems offer the same optical beauty and durability as their natural counterparts, but with a significantly lower environmental footprint. They minimize land disruption and water usage, making them a more sustainable choice for modern jewelry lovers.

We take a mindful approach to every step of our jewelry-making process. Each piece is made to order, which helps reduce overproduction and material waste. Our artisans work in small studios equipped with modern, low-emission tools and machinery that produce no harmful waste or pollutants. We also prioritize working with recycled metals and lab-grown gemstones whenever possible to lower our environmental impact. We believe sustainability starts with intention and remains true to it.

Overpackaging is not what we stand for. Our standard packaging includes only what’s truly needed, a sustainable jewelry box and a protective bubble mailer to keep your piece safe during transit. We understand this might appear “minimal,” but joining us in simplifying packaging is a small yet meaningful step toward reducing waste. For gift packaging, we use FSC-certified paper to ensure that the unboxing experience remains both beautiful and responsible.

6. Payment Related

We accept a wide range of secure payment methods, including Visa, MasterCard, American Express, JCB, Discover, Diners Club, and Maestro cards. You can also check out easily with PayPal, Klarna, or Afterpay.

Yes! You can choose Klarna, Afterpay, or PayPal Pay Later at checkout to split your purchase into installments. We also offer an in-house Layaway Plan, a flexible payment option where you can pay over time, and your jewelry will be crafted and shipped once the full payment is completed. Please feel free to get in touch with our customer service team if you’d like to learn more about our Layaway Plan.

Absolutely. Our website uses SSL encryption and trusted third-party payment gateways to keep your information secure. We never store your credit card details, and all transactions are processed through verified, encrypted systems, ensuring you are shopping with complete peace of mind.

Our website displays prices in USD by default. You can find a currency converter in the footer if you’d like to view prices in your local currency. If you check out without changing the currency, your payment will be processed in USD. If you switch to another currency, your order will be charged in that selected currency at the current exchange rate.

7. Shipping & Delivery

We ship worldwide! No matter where you are, we’ll do our best to make sure your jewelry reaches you safely. Please note that shipping times and available courier options may vary depending on your location.

Shipping is free within the United States. For international orders, the shipping fee typically ranges from USD $40 — $100, depending on the destination. You can estimate the exact shipping cost directly in your cart before checkout.

Please note that some countries may charge customs duties or import taxes, which are the customer’s responsibility.

Each piece is made to order, so it takes time to craft before shipment. The production time will correspond to the option you selected on the product page. Once your order is ready, delivery typically takes 2–7 business days, depending on your location. You’ll receive an email with tracking information once your package is on its way.

Once your order has shipped, you’ll receive an email that includes your tracking number and a link to follow your shipment’s progress. You can also log into your account to view the latest shipping updates anytime.

If your package appears to be delayed, please first check the tracking link for any related notifications. In any case where your package is delayed or lost, you are welcome to contact us at service@mollyjewelryus.com. Our team will help investigate with the carrier and make sure the issue is resolved as quickly as possible.

8. Returns & Exchanges

We hope you are enjoying your purchase, but if you are not fully satisfied for any reason, we are here to help with a return or refund. For detailed information, please refer to our exchange & refund policy.

To start a return, please contact our customer service team with your order number and reason for return. Once approved, you’ll receive detailed instructions.

While pieces with customized requirements are not eligible for refund as they’re made uniquely for you, if your custom piece arrives with a defect or an issue caused by us or the shipping process, we will absolutely stand by your side. Simply get in touch with our customer service team for help.

Return shipping costs are the customer’s responsibility, unless the return is due to a confirmed defect or mistake on our part. In those cases, we’ll provide a prepaid return label or reimburse the shipping costs to make sure everything is handled smoothly.

9. Warranty

Our warranty covers any manufacturing defects in materials or craftsmanship for 1 year from the date of delivery. For detailed information, please refer to our warranty policy.

Our warranty does not cover normal wear and tear, accidental damage, loss, or issues caused by improper care. For example, exposure to harsh chemicals, extreme pressure, or issues caused by resizing with a third party.

If you believe your piece qualifies for warranty service, please contact us with your order number, a short description of the issue, and clear photos of the item. Our team will review the case and provide the next steps, including a return label if applicable.

Yes! Even after the warranty period, we provide replating or other repair services, with a fee that depends on the difficulty. Feel free to contact us with a short description; we’ll be happy to share our insights and guide you through the process.

Unfortunately, we don’t offer a lifetime warranty.
 
As a small business, while we focus on offering high-quality handcrafted jewelry at accessible prices, we are unable to support long-term maintenance programs like some large luxury brands that charge premium prices. Additionally, our expertise lies in designing and creating new pieces instead of performing repair services.
 
That said, we’ll always do our best to help if any problems occur. Simply reach out to our customer service team if you need any assistance.