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FAQs

We know you might have a few questions before choosing something important & special. This page covers answers to the most commonly asked questions about our products, orders, and services.

Still curious about something? Just drop us a message at service@mollyjewelryus.com, we’re always happy to help!

  1. 1. Product Quality
  2. 2. Customization
  3. 3. Moissanite Q&A
  4. 4. Metal Material
  5. 5. Sustainability
  6. 6. Payment Related
  7. 7. Shipping & Delivery
  8. 8. Returns & Exchanges
  9. 9. Warranty

1. Product Quality

Every piece in MollyJewelryUS is handmade according to your selections. While handcrafted jewelry may not look as perfectly uniform as machine-made pieces, our artisans pay close attention to every detail to ensure each creation carries warmth, character, and the human touch. Never a mass-produced feel.

We offer a range of metal options, including sterling silver, gold-plated silver, solid gold (10K, 14K, 18K), platinum, and palladium. We’re always transparent about the materials we use. If you have any further questions or are interested in learning more about the metals, feel free to reach out!

We work with both natural and lab-grown gemstones, depending on the design and the customer’s preference. Every stone is carefully sourced from trusted suppliers who share our values of ethical and responsible practices. Whether it’s natural or lab-grown, each gem is hand-selected for its brilliance and unique characteristics.

No, each gemstone is securely set using professional jewelry techniques. However, over time, daily wear can cause the prongs to loosen slightly. We recommend having your piece inspected by a local jeweler every 6–12 months to ensure the stones remain secure and the setting stays in perfect condition.

Both our gemstones and gold can keep their beautiful shine for years with proper care. However, exposure to lotions, perfumes, or harsh chemicals may cause dullness. We recommend cleaning your jewelry gently with mild soap and warm water regularly, and storing it in a soft pouch when not in use.

Each piece undergoes multiple rigorous quality inspection procedures before leaving our workshop, including checking the stone setting, polishing finish, engraving accuracy, and overall craftsmanship. Only flawless pieces are permitted to ship out.

2. Customization

Anything! All of our engagement rings, wedding bands, bridal sets, promise rings, necklaces, and earrings can be customized to suit your preferences. From choosing different gemstones to adjusting the ring setting or style. Simply reach out to our team with your ideas, and we’ll guide you through the customization process.

Our customization services cover a wide range of possibilities and are completely flexible! You can personalize an existing design by changing the stone types/shapes/arrangements/settings, band design, or even adjusting small details such as band width and thickness.Β If you’re looking for something entirely unique, we also offer full custom design services.Β For more information, please refer to our customization guide.

Our Custom Fit Wedding Band service is designed for customers who already have an existing ring and would like a band that fits it perfectly.Β We’ll ask for a few reference photos and measurements of your existing ring to create a precise model, assessΒ curve and structure of your engagement ring, then adjust the band’s arc for a seamless fit.

Of course! If your size isn’t shown in the ring size dropdown list, we can still make it for you. Just leave an order note at the checkout page with your exact size while placing the order, or contact our customer service team before placing your order, and we’ll confirm availability.

If your order has already entered production, modifications may be limited, but we’ll gladly pause the process and discuss the customization details with you. If the changes don’t involve structural adjustments, they can usually be handled easily. However, if the modification requires altering the design’s structure, the production time will be extended, and an additional fee may apply besides the price difference.

Yes! You can choose any font style to make your engraving more personal and meaningful. Simply share the font name with us in the order note section on the checkout page.

Not really. We can also include emojis to make your engraving extra special. If you have something more unique in mind, like a custom icon or meaningful pattern, feel free to share it with us. We’ll confirm what’s technically possible before production begins.

3. Moissanite Q&A

Moissanite is a lab-grown gemstone inspired by a rare mineral discovered in a meteor crater. It’s known for its exceptional brilliance, fire, and durability, making it a sustainable and affordable alternative to diamonds. For more interesting facts about moissanite, please refer to our moissanite lesson.

Not at all. Moissanite is a gemstone in its own right, with its own chemical composition, brilliance, and beauty. While moissanite is often compared to diamond because of their similar sparkle, it’s not an imitation.

Yes! Moissanite ranks 9.25 on the Mohs hardness scale, just below diamond (10). It’s highly resistant to scratching and suitable for everyday wear, including engagement rings and wedding bands.

No. Moissanite does not change color or become cloudy naturally. Any dullness usually comes from dirt, lotion, or soap residue.

Yes! Because it’s lab-grown, moissanite avoids the environmental and ethical concerns associated with traditional mining. It’s a conflict-free, eco-conscious, and affordable gemstone.

We use premium-grade moissanite that meets strict standards for color, clarity, and cut. Each stone is carefully hand-selected for its brilliance and near-colorless appearance. The moissanite grade we use is DEF color range and VVS clarity.

Moissanite isn’t a high-maintenance gemstone; it only needs a little care to stay brilliant. For everyday cleaning, simply use warm water, mild soap, and a soft toothbrush to remove any buildup. If your ring has accumulated more oils or dust over time, you can take it to a jeweler for a professional deep cleaning. For more detailed care tips and cleaning methods, please refer to our Moissanite Ring Care Guide.

Most traditional thermal diamond testers can mistake moissanite for diamond because both conduct heat well. However, the advanced testers that also detect electrical conductivity can tell the difference. For more information on this topic, please refer to our blog: Does Moissanite Pass a Diamond Tester?

4. Metal Material

We use a range of high-quality metals to suit different styles and preferences, including solid gold (10K, 14K, 18K), platinum, sterling silver, and gold-plated silver. Each material is available to choose from on the product page.

The main difference lies in gold purity.

  • 10K gold contains about 41.7% pure gold; the lower pure gold content makes it the most affordable solid gold option.

  • 14K gold contains 58.5% pure gold and offers an ideal balance of color, shine, and strength β€” it’s our most popular choice.

  • 18K gold is 75% pure gold, richer in color and luster. The reduced alloy content makes it more suitable for those with sensitive skin, but slightly softer and more prone to scratches.

Solid gold jewelry is made entirely from gold alloy and will retain its color and shine for a lifetime with proper care. Gold-plated jewelry, on the other hand, has a layer of real gold over sterling silver. It offers a similar look at a more accessible price but will naturally fade over time with wear.

Unfortunately, yes, some fading is natural with daily friction and contact with moisture or cosmetics. The speed depends on the wearer’s lifestyle and personal habits; some can last for years, while others may fade in areas subject to frequent friction after just a few months.

Sterling silver is beautiful and affordable, but it’s also softer than solid gold or platinum.
For designs with many gemstones or a large center stone, silver may offer less structural support, increasing the risk of loosening over time.
It’s best suited for simpler pieces or smaller gemstone settings. With proper care, keeping it dry and storing it properly, sterling silver can stay shiny for years.

Platinum is much denser and stronger than silver, making it ideal for fine jewelry that holds larger or multiple gemstones.
Unlike silver, it won’t tarnish or lose its natural white luster over time. While platinum is more expensive, it’s hypoallergenic, low-maintenance, and built to last for generations.

Each color of gold is created by blending pure gold with different metals:

  • Yellow Gold β†’ Mixed with copper, silver, and zinc for a classic warm tone.

  • Rose Gold β†’ Similar to yellow gold but contains more copper for a romantic pinkish hue.

  • White Gold β†’ Alloyed with nickel and palladium for a bright, silvery look, then finished with a rhodium plating for added shine. *Nickel-free version is also available.

Yes, most of our metals, including 14K/18K gold and platinum, are naturally hypoallergenic. However, standard white gold contains nickel in its alloy, which may irritate sensitive skin. We offer a nickel-free white gold option for an additional $50, providing the same bright appearance with enhanced comfort for those with allergies.

We don’t recommend it.

  • Solid Gold & Platinum: They won’t rust or tarnish, but soap and heat can dull the shine over time.

  • Sterling Silver & Gold-Plated Silver: These metals react more easily to moisture β€” silver may tarnish, and plating can fade faster.

To keep your jewelry bright and beautiful, it’s best to take it off before showering or swimming.

5. Sustainability

Yes, our pieces are made with recycled precious metals. This helps reduce mining impact and allows us to craft jewelry that’s not only beautiful but also more sustainable.

Lab-grown gems offer the same optical beauty and durability as their natural counterparts, but with a significantly lower environmental footprint. They minimize land disruption and water usage, making them a more sustainable choice for modern jewelry lovers.

We take a mindful approach to every step of our jewelry-making process. Each piece is made to order, which helps reduce overproduction and material waste. Our artisans work in small studios equipped with modern, low-emission tools and machinery that produce no harmful waste or pollutants. We also prioritize working with recycled metals and lab-grown gemstones whenever possible to lower our environmental impact. We believe sustainability starts with intention and remains true to it.

Overpackaging is not what we stand for. Our standard packaging includes only what’s truly needed, a sustainable jewelry box and a protective bubble mailer to keep your piece safe during transit. We understand this might appear β€œminimal,” but joining us in simplifying packaging is a small yet meaningful step toward reducing waste. For gift packaging, we use FSC-certified paper to ensure that the unboxing experience remains both beautiful and responsible.

6. Payment Related

We accept a wide range of secure payment methods, including Visa, MasterCard, American Express, JCB, Discover, Diners Club, and Maestro cards. You can also check out easily with PayPal, Klarna, or Afterpay.

Yes! You can choose Klarna, Afterpay, or PayPal Pay Later at checkout to split your purchase into installments. We also offer an in-house Layaway Plan, a flexible payment option where you can pay over time, and your jewelry will be crafted and shipped once the full payment is completed. Please feel free to get in touch with our customer service team if you’d like to learn more about our Layaway Plan.

Absolutely. Our website uses SSL encryption and trusted third-party payment gateways to keep your information secure. We never store your credit card details, and all transactions are processed through verified, encrypted systems, ensuring you are shopping with complete peace of mind.

Our website displays prices in USD by default. You can find a currency converter in the footer if you’d like to view prices in your local currency. If you check out without changing the currency, your payment will be processed in USD. If you switch to another currency, your order will be charged in that selected currency at the current exchange rate.

7. Shipping & Delivery

We ship worldwide! No matter where you are, we’ll do our best to make sure your jewelry reaches you safely. Please note that shipping times and available courier options may vary depending on your location.

Shipping is free within the United States. For international orders, the shipping fee typically ranges from USD $40 β€” $100, depending on the destination. You can estimate the exact shipping cost directly in your cart before checkout.

Please note that some countries may charge customs duties or import taxes, which are the customer’s responsibility.

Each piece is made to order, so it takes time to craft before shipment. The production time will correspond to the option you selected on the product page. Once your order is ready, delivery typically takes 2–7 business days, depending on your location. You’ll receive an email with tracking information once your package is on its way.

Once your order has shipped, you’ll receive an email that includes your tracking number and a link to follow your shipment’s progress. You can also log into your account to view the latest shipping updates anytime.

If your package appears to be delayed, please first check the tracking link for any related notifications. In any case where your package is delayed or lost, you are welcome to contact us at service@mollyjewelryus.com. Our team will help investigate with the carrier and make sure the issue is resolved as quickly as possible.

8. Returns & Exchanges

We hope you are enjoying your purchase. If you are not fully satisfied for any reason, please feel free to request a refund/exchange within 30 days of delivery. For detailed information, please refer to our exchange & refund policy.

To start a return, please contact our customer service team at service@mollyjewelryus.com with your order number and reason for return. Once approved, you’ll receive detailed instructions.

While pieces with customized requirements are not eligible for refund as they’re made uniquely for you, if your custom piece arrives with a defect or an issue caused by us or the shipping process, we will absolutely stand by your side. Simply get in touch with our customer service team for help.

Return shipping costs are the customer’s responsibility, unless the return is due to a confirmed defect or mistake on our part. In those cases, we’ll provide a prepaid return label or reimburse the shipping costs to make sure everything is handled smoothly.

9. Warranty

Our warranty covers any manufacturing defects in materials or craftsmanship for 1 year from the date of delivery. For detailed information, please refer to our warranty policy.

Our warranty does not cover normal wear and tear, accidental damage, loss, or issues caused by improper care. For example, exposure to harsh chemicals, extreme pressure, or issues caused by resizing with a third party.

If you believe your piece qualifies for warranty service, please contact us with your order number, a short description of the issue, and clear photos of the item. Our team will review the case and provide the next steps, including a return label if applicable.

Yes! Even after the warranty period, we provide replating or other repair services, with a fee that depends on the difficulty. Feel free to contact us with a short description; we’ll be happy to share our insights and guide you through the process.

Unfortunately, we don’t offer a lifetime warranty.
Β 
As a small business, while we focus on offering high-quality handcrafted jewelry at accessible prices, we are unable to support long-term maintenance programs like some large luxury brands that charge premium prices. Additionally, our expertise lies in designing and creating new pieces instead of performing repair services.
Β 
That said, we’ll always do our best to help if any problems occur. Simply reach out to our customer service team if you need any assistance.
Β 
  1. 1. Product Quality
  2. 2. Customization
  3. 3. Moissanite Q&A
  4. 4. Metal Material
  5. 5. Sustainability
  6. 6. Payment Related
  7. 7. Shipping & Delivery
  8. 8. Returns & Exchanges
  9. 9. Warranty

1. Product Quality

Every piece in MollyJewelryUS is handmade according to your selections. While handcrafted jewelry may not look as perfectly uniform as machine-made pieces, our artisans pay close attention to every detail to ensure each creation carries warmth, character, and the human touch. Never a mass-produced feel.

We offer a range of metal options, including sterling silver, gold-plated silver, solid gold (10K, 14K, 18K), platinum, and palladium. We’re always transparent about the materials we use. If you have any further questions or are interested in learning more about the metals, feel free to reach out!

We work with both natural and lab-grown gemstones, depending on the design and the customer’s preference. Every stone is carefully sourced from trusted suppliers who share our values of ethical and responsible practices. Whether it’s natural or lab-grown, each gem is hand-selected for its brilliance and unique characteristics.

No, each gemstone is securely set using professional jewelry techniques. However, over time, daily wear can cause the prongs to loosen slightly. We recommend having your piece inspected by a local jeweler every 6–12 months to ensure the stones remain secure and the setting stays in perfect condition.

Both our gemstones and gold can keep their beautiful shine for years with proper care. However, exposure to lotions, perfumes, or harsh chemicals may cause dullness. We recommend cleaning your jewelry gently with mild soap and warm water regularly, and storing it in a soft pouch when not in use. However, for gold-plated pieces, some fading over time is a natural result of daily wear and friction. The rate of fading may vary depending on individual habits. To ensure you feel confident about your purchase, we offer a complimentary replating service or material upgrade with only the price difference for orders received within 6 months.

Each piece undergoes multiple rigorous quality inspection procedures before leaving our workshop, including checking the stone setting, polishing finish, engraving accuracy, and overall craftsmanship. Only flawless pieces are permitted to ship out.

2. Customization

Anything! All of our engagement rings, wedding bands, bridal sets, promise rings, necklaces, and earrings can be customized to suit your preferences. From choosing different gemstones to adjusting the ring setting or style. Simply reach out to our team with your ideas, and we’ll guide you through the customization process.

Our customization services cover a wide range of possibilities and are completely flexible! You can personalize an existing design by changing the stone types/shapes/arrangements/settings, band design, or even adjusting small details such as band width and thickness.

If you’re looking for something entirely unique, we also offer full custom design services. Simply share your inspiration, sketches, or reference photos with our team, and we’ll help bring your vision to life with a one-of-a-kind piece handcrafted just for you.

Our Custom Fit Wedding Band service is designed for customers who already have an existing ring and would like a band that fits it perfectly.

We’ll ask for a few reference photos and measurements of your existing ring to create a precise model. Using 3D design tools, we’ll match the curve and structure of your engagement ring, then adjust the band’s arc for a seamless fit.

Of course! If your size isn’t shown in the ring size dropdown list, we can still make it for you. Just leave an order note at the checkout page with your exact size while placing the order, or contact our customer service team before placing your order, and we’ll confirm availability.

If your order has already entered production, modifications may be limited, but we’ll gladly pause the process and discuss the customization details with you. If the changes don’t involve structural adjustments, they can usually be handled easily. However, if the modification requires altering the design’s structure, the production time will be extended, and an additional fee may apply besides the price difference.

Yes! You can choose any font style to make your engraving more personal and meaningful. Simply share the font name with us in the order note section on the checkout page.

Not really. We can also include emojis to make your engraving extra special. If you have something more unique in mind, like a custom icon or meaningful pattern, feel free to share it with us. We’ll confirm what’s technically possible before production begins.

3. Moissanite Q&A

Moissanite is a lab-grown gemstone inspired by a rare mineral discovered in a meteor crater. It’s known for its exceptional brilliance, fire, and durability, making it a sustainable and affordable alternative to diamonds. For more interesting facts about moissanite, please refer to our moissanite lesson.

Not at all. Moissanite is a gemstone in its own right, with its own chemical composition, brilliance, and beauty. While moissanite is often compared to diamond because of their similar sparkle, it’s not an imitation.

Yes! Moissanite ranks 9.25 on the Mohs hardness scale, just below diamond (10). It’s highly resistant to scratching and suitable for everyday wear, including engagement rings and wedding bands.

No. Moissanite does not change color or become cloudy naturally. Any dullness usually comes from dirt, lotion, or soap residue.

Yes! Because it’s lab-grown, moissanite avoids the environmental and ethical concerns associated with traditional mining. It’s a conflict-free, eco-conscious, and affordable gemstone.

We use premium-grade moissanite that meets strict standards for color, clarity, and cut. Each stone is carefully hand-selected for its brilliance and near-colorless appearance. The moissanite grade we use is DEF color range and VVS clarity.

Moissanite isn’t a high-maintenance gemstone; it only needs a little care to stay brilliant. For everyday cleaning, simply use warm water, mild soap, and a soft toothbrush to remove any buildup. If your ring has accumulated more oils or dust over time, you can take it to a jeweler for a professional deep cleaning. For more detailed care tips and cleaning methods, please refer to our Moissanite Ring Care Guide.

Most traditional thermal diamond testers can mistake moissanite for diamond because both conduct heat well. However, the advanced testers that also detect electrical conductivity can tell the difference. For more information on this topic, please refer to our blog: Does Moissanite Pass a Diamond Tester?

4. Metal Material

We use a range of high-quality metals to suit different styles and preferences, including solid gold (10K, 14K, 18K), platinum, sterling silver, and gold-plated silver. Each material is available to choose from on the product page.

The main difference lies in gold purity.

  • 10K gold contains about 41.7% pure gold; the lower pure gold content makes it the most affordable solid gold option.

  • 14K gold contains 58.5% pure gold and offers an ideal balance of color, shine, and strength β€” it’s our most popular choice.

  • 18K gold is 75% pure gold, richer in color and luster. The reduced alloy content makes it more suitable for those with sensitive skin, but slightly softer and more prone to scratches.

Solid gold jewelry is made entirely from gold alloy and will retain its color and shine for a lifetime with proper care. Gold-plated jewelry, on the other hand, has a layer of real gold over sterling silver. It offers a similar look at a more accessible price but will naturally fade over time with wear.

Yes, some fading is natural with daily friction and contact with moisture or cosmetics. The speed depends on your personal habits.

Sterling silver is beautiful and affordable, but it’s also softer than solid gold or platinum.
For designs with many gemstones or a large center stone, silver may offer less structural support, increasing the risk of loosening over time.
It’s best suited for simpler pieces or smaller gemstone settings. With proper care, keeping it dry and storing it properly, sterling silver can stay shiny for years.

Platinum is much denser and stronger than silver, making it ideal for fine jewelry that holds larger or multiple gemstones.
Unlike silver, it won’t tarnish or lose its natural white luster over time. While platinum is more expensive, it’s hypoallergenic, low-maintenance, and built to last for generations.

Each color of gold is created by blending pure gold with different metals:

  • Yellow Gold β†’ Mixed with copper, silver, and zinc for a classic warm tone.

  • Rose Gold β†’ Similar to yellow gold but contains more copper for a romantic pinkish hue.

  • White Gold β†’ Alloyed with nickel and palladium for a bright, silvery look, then finished with a rhodium plating for added shine. *Nickel-free version is also available.

Yes, most of our metals, including 14K/18K gold and platinum, are naturally hypoallergenic. However, standard white gold contains nickel in its alloy, which may irritate sensitive skin. We offer a nickel-free white gold option for an additional $50, providing the same bright appearance with enhanced comfort for those with allergies.

We don’t recommend it. Water, soap, and heat can cause the silver to oxidize or the plating to fade faster. To keep your jewelry in its best condition, remove it before showering, swimming, or exercising, and store it in a dry, soft pouch afterward.

5. Sustainability

Yes, our pieces are made with recycled precious metals. This helps reduce mining impact and allows us to craft jewelry that’s not only beautiful but also more sustainable.

Lab-grown gems offer the same optical beauty and durability as their natural counterparts, but with a significantly lower environmental footprint. They minimize land disruption and water usage, making them a more sustainable choice for modern jewelry lovers.

We take a mindful approach to every step of our jewelry-making process. Each piece is made to order, which helps reduce overproduction and material waste. Our artisans work in small studios equipped with modern, low-emission tools and machinery that produce no harmful waste or pollutants. We also prioritize working with recycled metals and lab-grown gemstones whenever possible to lower our environmental impact. We believe sustainability starts with intention and remains true to it.

Overpackaging is not what we stand for. Our standard packaging includes only what’s truly needed, a sustainable jewelry box and a protective bubble mailer to keep your piece safe during transit. We understand this might appear β€œminimal,” but joining us in simplifying packaging is a small yet meaningful step toward reducing waste. For gift packaging, we use FSC-certified paper to ensure that the unboxing experience remains both beautiful and responsible.

6. Payment Related

We accept a wide range of secure payment methods, including Visa, MasterCard, American Express, JCB, Discover, Diners Club, and Maestro cards. You can also check out easily with PayPal, Klarna, or Afterpay.

Yes! You can choose Klarna, Afterpay, or PayPal Pay Later at checkout to split your purchase into installments. We also offer an in-house Layaway Plan, a flexible payment option where you can pay over time, and your jewelry will be crafted and shipped once the full payment is completed. Please feel free to get in touch with our customer service team if you’d like to learn more about our Layaway Plan.

Absolutely. Our website uses SSL encryption and trusted third-party payment gateways to keep your information secure. We never store your credit card details, and all transactions are processed through verified, encrypted systems, ensuring you are shopping with complete peace of mind.

Our website displays prices in USD by default. You can find a currency converter in the footer if you’d like to view prices in your local currency. If you check out without changing the currency, your payment will be processed in USD. If you switch to another currency, your order will be charged in that selected currency at the current exchange rate.

7. Shipping & Delivery

We ship worldwide! No matter where you are, we’ll do our best to make sure your jewelry reaches you safely. Please note that shipping times and available courier options may vary depending on your location.

Shipping is free within the United States. For international orders, the shipping fee typically ranges from USD $40 β€” $100, depending on the destination. You can estimate the exact shipping cost directly in your cart before checkout.

Please note that some countries may charge customs duties or import taxes, which are the customer’s responsibility.

Each piece is made to order, so it takes time to craft before shipment. The production time will correspond to the option you selected on the product page. Once your order is ready, delivery typically takes 2–7 business days, depending on your location. You’ll receive an email with tracking information once your package is on its way.

Once your order has shipped, you’ll receive an email that includes your tracking number and a link to follow your shipment’s progress. You can also log into your account to view the latest shipping updates anytime.

If your package appears to be delayed, please first check the tracking link for any related notifications. In any case where your package is delayed or lost, you are welcome to contact us at service@mollyjewelryus.com. Our team will help investigate with the carrier and make sure the issue is resolved as quickly as possible.

8. Returns & Exchanges

We hope you are enjoying your purchase, but if you are not fully satisfied for any reason, we are here to help with a return or refund. For detailed information, please refer to our exchange & refund policy.

To start a return, please contact our customer service team with your order number and reason for return. Once approved, you’ll receive detailed instructions.

While pieces with customized requirements are not eligible for refund as they’re made uniquely for you, if your custom piece arrives with a defect or an issue caused by us or the shipping process, we will absolutely stand by your side. Simply get in touch with our customer service team for help.

Return shipping costs are the customer’s responsibility, unless the return is due to a confirmed defect or mistake on our part. In those cases, we’ll provide a prepaid return label or reimburse the shipping costs to make sure everything is handled smoothly.

9. Warranty

Our warranty covers any manufacturing defects in materials or craftsmanship for 1 year from the date of delivery. For detailed information, please refer to our warranty policy.

Our warranty does not cover normal wear and tear, accidental damage, loss, or issues caused by improper care. For example, exposure to harsh chemicals, extreme pressure, or issues caused by resizing with a third party.

If you believe your piece qualifies for warranty service, please contact us with your order number, a short description of the issue, and clear photos of the item. Our team will review the case and provide the next steps, including a return label if applicable.

Yes! Even after the warranty period, we provide replating or other repair services, with a fee that depends on the difficulty. Feel free to contact us with a short description; we’ll be happy to share our insights and guide you through the process.

Unfortunately, we don’t offer a lifetime warranty.
Β 
As a small business, while we focus on offering high-quality handcrafted jewelry at accessible prices, we are unable to support long-term maintenance programs like some large luxury brands that charge premium prices. Additionally, our expertise lies in designing and creating new pieces instead of performing repair services.
Β 
That said, we’ll always do our best to help if any problems occur. Simply reach out to our customer service team if you need any assistance.
Β 

Introduction

From an environmental sustainability perspective, all of our items are made to order. This production approach allows us to minimize raw material waste, avoid overproduction, and ensure that each piece is crafted specifically for the customer in optimal condition.

Please note that production typically takes approximately 2–3 weeks. As each item is individually made with care and attention to detail, we believe the additional time ensures a higher level of quality and craftsmanship.

  • Delivery time = production time + shipping time
  • We mostly use USPS as our partner for domestic shipping.
  • We select different shipping carriers for international orders based on the specific circumstances of each country.
  • A tracking number will be updated after we send out the package.

Production Time

Please allow an additional 4 business days for Silver and Platinum pieces. Weekends and public holidays are not counted as business days.

  • General production time: 21 business days.
  • Expedited production time: 14/18 business days.

Shipping time

  • Domestic (United States): Delivery 3-5 business days after production finishes.
  • Other Regions: Delivery 5-10 business days after production finishes.
  • Note:Β Couriers may not deliver on weekends.Β International shipments can sometimes experience delays in customs clearance.

Shipping Fee

  • Domestic (United States):Β Free shipping.
  • Other Regions: From USD$40 to USD$100. You may use the shipping calculator on the cart page to view specific costs.
  • Note:Β If the shipping address is not accessible, we will contact you before production.

About Customs Duties

  • Duty-Free Coverage:Β We cover customs duties for packages sent to Canada, Australia, and the United Kingdom, where we have partner warehouses.
  • Disclaimer On Customs Duties:Β For other regions, all customs and import duties would be charged once the package(s) arrive in the destination country. These charges, if any, must be paid by the customers. If the customers refuse to accept the package due to import duties or taxes, they will assume full responsibility for all return shipping, customs fees, and handling charges.

Need Help?

Custom Wedding Band Options
Made to Match Your Engagement Ring

Finding a wedding band that truly fits your engagement ring can be challenging. With our Custom Fit Service, any curved wedding band, enhancer wedding band, or open wedding band can be tailored to match your ring’s exact shape β€” even if your engagement ring was not purchased from us. In this guide, we’ll walk you through our services and processes in detail. Let’s get started!

Why do you need a custom wedding band?

More and more couples are choosing unique, personalized engagement rings, making flexible customization options especially important when finding the right wedding band. Ready-made bands are designed with general curves and do not account for the specific height, stone shape, prong placement, or profile of your engagement ring.

When the band does not match the engagement ring, you may experience:

* Visible gaps between the two rings

* Rubbing or collisions that can loosen stones over time

* Instability, causing the rings to twist or catch on clothing

* A mismatched appearance that does not look intentional

To solve these problems, our custom-fit wedding bands eliminate them by tailoring to the exact structure of your engagement ring, ensuring a seamless fit, comfortable wear, and a cohesive look from every angle.

Case Study 1: Customizing the Curvature of a Curved Wedding Band

In this example, the engagement ring features an organic, asymmetrical cluster design, a structure that most ready-made curved bands cannot naturally follow.

The first image clearly shows this issue: the unmatched curvature leaves a gap in the left side and causes the two rings to sit separately rather than as a cohesive set.

After applying our Custom Fit Service, the wedding band’s curve was redesigned to mirror the exact outline of the engagement ring. The result is a customized curvature that fits snugly, creating a unified, intentional look from every angle.

Case Study 2: Customizing the Gap of a Open Wedding Band

In this example, the customer selected an open wedding band to pair with a halo engagement ring. However, the original opening gap of 7.8mm was too wide for the engagement ring’s setting. This caused the two sides of the open band to sit too far apart, preventing the band from framing the center stone in a balanced, intentional way. To achieve a perfect fit, we reduced the gap from 7.8mm to 5.7mm. By customizing it, the open band now aligns seamlessly with the engagement ring’s profile and is nestled naturally around the halo setting.

Case Study 3: Customizing the Inner Spacing & Curvature of a Ring Enhancer

In this example, the customer chose a ring enhancer to frame an engagement ring with unique center setting and shank. However, the original enhancer was designed with general proportions: the inner spacing was too narrow, and the curvature did not match the engagement ring’s profile. As a result, the engagement ring could not slide in naturally, and the curvature is not the perfect one.

To create a perfect pairing, we adjusted two key elements:

1) Inner Spacing Adjustment: the gap between the two bands of the enhancer was widened so that the customer’s engagement ring could fit comfortably inside without friction or pressure on the prongs. This ensures the rings stack smoothly and remain stable during daily wear.

2) Curvature Refinement: we reshaped the curves to echo the exact outline of the engagement ring’s halo and basket. This prevents unwanted gaps and allows the enhancer to hug the ring in a balanced, symmetrical way.

How Our Custom Fit Service Works?

We make the custom-fit process easy and stress-free. Simply share photos and measurements, and we will customize a wedding band that matches your engagement ring beautifully β€” yes, without sending it in! Here’s how:

1) Share Photos and Measurements: To begin, we ask for clear photos of your engagement ring along with three specific views (front, side, and top).
We also need a few basic measurements such as: *Length & Width of the Center Stone, *Setting Height, *Band Width & Thickness

2) We Create a CAD Model of Your Engagement Ring: Using your photos and measurements, our designers build a precise digital model of your engagement ring. This allows us to see its curvature, profile, height, and overall structure accurately.

3) We Tailor the Wedding Band for a Perfect Fit: Based on the style you choose, whether it is a curved wedding band, open wedding band, or ring enhancer, we adjust every detail to match your engagement ring. This may include: 1️⃣ Refining the curvature to match your ring’s outline. 2️⃣ Adjusting the opening distance for open bands. 3️⃣ Modifying the inner spacing of enhancers to fit around the setting. 4️⃣ Matching band width or thickness when requested (extra cost might be required).

4) Modification Confirmation: We will share the customized design with you for confirmation. Once approved, we begin crafting your one-of-a-kind wedding band.

Our goal is to ensure your wedding band does more than sit beside your engagement ring β€” it should complement it flawlessly, as if it were made for your story from the beginning.

Frequently Asked Questions

Do I need to send in my engagement ring for the custom fit process?

No, you do not need to ship your ring to us. We can create a perfectly fitted wedding band using photos, three specific views, and a few simple measurements.

Yes. Our Custom Fit Service allows us to tailor any wedding band to match your engagement ring’s unique shape, height, and settingβ€”whether it’s a solitaire, halo, cluster, three-stone, unique design, or a custom ring that is not purchased from us. We tweak all the details to ensure you get a perfect wedding set.

The initial modeling stage takes 1–3 days, during which we create a digital representation of your engagement ring and customize the band design. Once you approve the design, production typically takes 2–3 weeks, the same as you selected on the product page.

Yes. Our Custom Fit Service works for any engagement ring, regardless of where it was purchased.

Depending on the design you choose, we may adjust:

  • The curvature of the band

  • The opening distance of an open band

  • The inner spacing of a ring enhancer

  • The band width or thickness (extra cost might be required if needed)

Absolutely. We will send you a detailed digital mock-up showing how your curved band aligns with your engagement ring. Production only begins after you approve the design.

The service is $100, available as an add-on option on our wedding band product pages.

This is extremely rare due to the precision of our modeling process, but if an issue arises, please be confident that we stand behind our work. Rest assured that we will review the details and offer a solution based on the specific situation.

Yes. In many cases, a straight band can be reshaped with a custom curvature to match your engagement ring. Feel free to contact us if you have any customization ideas.

Yes, we can. In addition to our Custom Fit Service, which tailors a wedding band specifically to your engagement ring, we can create custom wedding band designs that are not listed on our site. Feel free to contact us if you are interested in working with us for something special!

Yes. We can customize men’s wedding rings to complement women’s engagement rings or wedding bands. Whether you want both rings to share matching silhouettes, profiles, design elements, or finishes, we can tailor the men’s band to create a coordinated and cohesive set that feels connected while still reflecting each person’s style.

1. Getting Started:

Online shopping offers a wide variety of choices, but when it comes to purchasing rings, it can be trickyβ€”you can’t be certain of the fit without trying it on!

At MollyJewelryUS, we completely understand your concerns, which is why we’ve created this guide to make your decision easier.

Please take the time to carefully review this guide, as all of our rings are made to order, and a 35% restocking fee applies to exchanges and refunds.

Now, let’s walk you through the measurement process!

2. Key Points to Know About Ring Sizes:

1) Different Bandwidth Affects The Wearing Experience

  • The Bandwidth We Commonly Use: We usually use a 1.4 to 2mm bandwidth for our women’s rings, which can be considered Narrow Bands. Please check the specific bandwidth in the product description section.
  • Narrow Bands May Feel Larger: For rings with a narrower width, some customers may find that the sizes feel larger than expected. This is because narrow bands apply less pressure on the finger, making them feel looser when worn.
  • Wider Bands and Enhancer Bands May Feel Snugger: A ring with a wide band usually feels tighter than its actual size because it covers a larger area of the finger. Therefore, if you choose a wider ring (bigger than 2mm) or enhancer band (also known as a ring guard or ring jacket), then you may need to choose a quarter or half size larger than the narrower ring to ensure comfort.
  • Adjusting for a Perfect Fit: Please know the bandwidth affecting the wearing experience before your purchase to ensure that you get the right size.

2) Resizing Considerations

  • Resizing Limitations: Not all rings can be resized easily. Rings with intricate designs, and eternity bands with stones all around may have limited resizing options. It’s important to choose the correct size from the start if you’re considering these styles.
  • Potential Risks of Resizing: Resizing can sometimes weaken the structural integrity of a ring, especially if it’s adjusted significantly. For rings with side stones, resizing can also affect the setting of the stones and can cause them to fall out easily.
  • Alternatives to Resizing: If resizing isn’t an option, there are alternatives like using sizing beads, ring guards, or exchanging the ring for the correct size if possible. These solutions can help achieve a better fit without compromising the ring’s design or structure.

3. How To Determine Ring Size?

1) Measure A existing rings

* If you know there is a ring that fits perfectly, but you are not sure about its size: Measure the inside diameter and the bandwidth by placing a ruler either on top of the ring or underneath it.

* Please send us some photos according to the following pictures, and we will assist you in choosing the correct size!

2) Use a ring size gauge to find out the perfect size

* If you don’t know the size at all, this would be the best way to take your measurements! Since it’s metallic, it more closely resembles the feeling of wearing a ring, and you can easily tell the size by checking the labels. If you want to be foolproof, you can also take a photo according to Method 1, and send it to us.

3) Use a ring sizer for the measurement

* Please don’t snap it too tightly or loosely, makeΒ sure it can turn around on yourΒ finger,Β but there are no gaps. Sending us a picture of wearing it on your finger would be helpful for the judgment.

4) Get sizing at your local jeweler

It’s a good idea to get sized at a nearby jeweler! However, please ask them about the bandwidth they usually use. Just like mentioned at the beginning, a ring with a narrow band will fit slightly larger on the same size, while a ring with a wider band will fit more snugly. The reasoning is simple: the more metal on your finger, the more space it takes up and the tighter it will fit.

5) Measure the circumference of The finger

Unlike metal or plastic, paper strips and thread are thicker and more flexible. As a result, they can create a slight bulge or slack when wrapped around the finger, leading to a measurement slightly larger than the actual size.

Though this way is simple and convenient, it is usually used as a secondary insight, as it may not provide the same accuracy as professional ring sizing tools.

Notice:Β Please measure multiple times to ensure errors are minimized.Β Additionally, please let us know your/her height and weight as a reference if you intend to use this method.

*Use a strip of paper, a piece of string, or a measuring tape around your finger and mark the overlap. Then, take it off, make it straight, and measure from the beginning to the overlap.

Please send us a photo of the measuring strip or string.

*Use a strip of paper or a piece of string around your finger and mark the overlap. Then, take it off, make sure it is straight, and measure from the beginning to the overlap.

Please send us a photo of the measuring strip or string.

In conclusion: If you are measuring at home, sending us pictures of your measuring process is a very important step.Β 

If you need any assistance, please get in touch with us at service@mollyjewelryus.com

4. Sizing & Design Tips

  • For ring sizes smaller than 4US
    Rings with smaller circumferences have tighter curvature, which can put extra stress on the side settings and make side stones more prone to loosening over time.
    We recommend choosing designs with fewer or smaller side stones to ensure long-lasting durability and comfort.

  • For ring sizes bigger than 9US
    Larger rings naturally experience greater structural stress when worn, as the metal band spans a wider circle and endures more bending force during daily wear.
    To maintain proper strength and balance, we suggest choosing styles with a band thickness of at least 1.6 mm. If you notice that the thickness listed on our product page does not meet this specification, feel free to contact us for customization.

RING SIZE CHART